Working within a protected object

• Swedavia customer service (switchboard) 010-109 10 00
• Command Centre (LC) 010-109 66 66
• Airport Operations Center / APOC Supervisor (APOC SV) 010-109 13 00
• Airport Technical & Operational Supervisor (ATOS) 010-109 15 10
• Arlanda Service Center (authorization documents) 010-109 66 50
• Police
  In case of emergency cases 112
  Police matters, passport questions, tip line 114 14
  (you can be anonymous)

• The airport is divided into restricted areas. They are denoted by the colors red, red-white-striped, yellow and green. Everyone who has access to a security restricted area and works at the airport has a badge that shows which areas they are authorised to be in.
• Staff in the baggage sorting halls in the red area have red-and-white striped badges.
• It is only when you are in service that you are authorized to reside in the area required by your business. For example, you are not allowed to wave off or meet acquaintances in the airport security restricted area, or in the baggage halls inside the customs filter.

• Access to the various areas of jurisdiction shall take place through specially guarded passages. There, all personnel, vehicles and goods deliveries are security checked before they are allowed in. The checks are carried out in the same way as for air passengers.
• There are passages within the area of authorisation that are unmanned. If you have the right authorisation, you can pass there using your badge. At some passages, you will also need to enter a security code to be able to pass.
• You are obliged to ensure that the door closes behind you. Do not let anyone coming after you through until you have ensured that the person 
  have the appropriate permissions. Everyone who passes by should use their badge in the card reader.
• If you encounter someone without a visible/valid badge inside the restricted area, where passengers do not have access, you must immediately contact the Command Centre (LC).

• On the Apply and order page here on the extranet, you can find badge application documents.
• Before an application can be submitted, the employer has carried out a security check on the employee in question, who in turn has completed an approved Security and Safety training. 

• The badge must always be worn in plain sight as soon as you are within the restricted area. This means at chest height with the front facing outwards so that it is visible even from a long distance.
• It is also possible for those who work with, for example, loading and unloading, where the risk of the badge getting stuck and dropped, to get a sleeve card holder that is strapped to one sleeve.
• You may not lend your badge to anyone else under any circumstances. If you see someone without a badge or with invalid permissions, it is important to report this immediately.

• If you forget your badge, you will need to pick up a temporary badge with a photo and your name, a so-called replacement badge. 
• The badge is valid for a maximum of 7 days and can be picked up at Arlanda Service Center. To sign for the badge, you must be able to identify yourself.
• When you receive your replacement badge, your regular badge will be blocked. The regular badge will be reactivated when the replacement badge is returned.
• The compensation badge incurs a cost that will be charged to the company/employer
• When you are not on duty, for example at home, remember to store the badge in such a way that no unauthorised person can access it. The same also applies to signed keys. 

• People who temporarily visit the access area must have a so-called visitor badge. Application documents can be found here on the extranet. 
• After the application has been approved, the visitor badge can be signed out at the Arlanda Service Center and at gate 1.
• Visitors with a visitor badge who are going to enter the access area must pass through security and must always be accompanied by a person with a photo badge.
• The security officer at your company can answer questions about visitor's rights. 

• If you have tools in the authorisation area, you are responsible for ensuring that the objects are kept inaccessible to unauthorised persons, such as knives in restaurants or tools in workshops. These must be kept locked up or under surveillance.
• Airport security staff have the right to refuse staff access to the
  areas of authority if the personnel carry objects that raise the concerns of security personnel.

• To enter some premises, you need a key. To receive one, you must have an application that is signed by the security, key manager or security officer at your company.
• A key is personal and may not be lent to anyone else.

• If you lose your badge or key, you must immediately report it to the Arlanda Service Center. In addition, you must report the loss to the police. A copy of the notification must be submitted to Arlanda Service Center

• When you end your employment at the airport or change employer, you are obliged to return your badge and keys to Arlanda Service Center.
• Unreturned authorization documents will be charged according to the current price list.

• In order to drive a car within the area of authorisation, you must have a special driving permit. To get one, special training is also required. For information about authorised driving trainers - see the driving training page here on the extranet. 

• If you find abandoned luggage or other suspicious items – do not touch anything, contact the Command Center (LC) or APOC Supervisor for further decisions.
• This also applies if you discover abandoned tools/sharp objects in the access area.
• If you see someone or hear anything that is suspicious, contact 112 or LC.
• If the matter is not urgent, you can email securityawareness@swedavia.se

• If you receive threats to an airport, airline or aircraft:
  • In the Airport Security folder below there is a checklist for threats - it gives you guidance on what is extra important to try to remember, what to ask and what to listen for.
  • Immediately notify the Police 112 and APOC Supervisor.

• If you suspect any kind of crime:
  • Contact the Police 112 or the Command Centre (LC)

• Help people out of immediate danger.
• Raise the alarm by calling 112.
• If you are not at risk of injury, try to contain the fire using fire extinguishing equipment.
• Wait for help.

In the first instance, the person who is next to the patient should call the emergency number 112 and be prepared to answer the SOS operator's questions:

• Event?
• Illness/injuries?
• Age?
• Gender?
• Is the person breathing?
• Pulse?
• Consciousness: Awake/lethargic/unconscious?
• Measures taken

After that, the person must inform the command center (LC).

• Every authority or company at the airport must have a plan for evacuation of employees and the public. Your employer is also responsible for ensuring that you receive training in what to do in the event of an evacuation.
• There are two types of evacuation – controlled evacuation and emergency evacuation. A controlled evacuation is always sought, but requires at least 20 minutes' notice.
• The main task of the security staff is to show the way to exits and assembly points.
• Other staff who work among the public in the terminal must, regardless of employer, help to show the way to the designated place.