Important for those who work at the airport - Stockholm Arlanda Airport Extranet

APOC Supervisor
  • APOC Supervisor (Airport Operations Center Supervisor) serves as Stockholm Arlanda Airport's security officer on duty.
  • APOC Supervisor also has the minute operational responsibility for airport operations around the clock and will be the center of operations that has the overall overview and can share it with all the airport's stakeholders.
  • The function has the internal minute operational management responsibility in the event of major incidents.
  • Phone 010-109 13 00.
ADO and ATOS
  • ADO (Airport Duty Officer) and ATOS (Airport Technical & Operational Supervisor) are the airport's external management functions.
  • ADO works in traveler-related flows, mainly on landside, and its task is to work with the airport's various actors to create as safe and disruption-free flows as possible to provide the best overall experience to our passengers.
  • ATOS mainly works at the part of the airport called airside. Their main task is to have the responsibility for air safety supervision at all hours of the day so that air traffic can operate at Arlanda with as few disruptions as possible.
  • Together, the functions work with Security and Safety as the main focus areas and can work across borders between each other. In the event of major incidents, they coordinate the work on site as Swedavia's External Coordinator.
Event reporting
  • Just like everyone else who works at the airport, you are obliged to report incidents that have, or could have, in some way affected flight safety. This does not only apply to aviation safety-related incidents - the airport is of course interested in receiving reports in other areas as well, such as aviation security and the environment.
  • If we all help each other to report incidents, the airport also has the opportunity to make improvements and avoid the same thing happening again. The purpose of reporting is thus to improve operations.
  • All incidents reported in Swedavia's incident reporting system are investigated and compiled. From the statistics, we identify trends that we put extra monitoring on in our forums and with working groups to come up with measures that improve operations.
  • Important! You are obliged to report events without delay, and no later than before the end of the shift!
  • Here you can read more about event reporting (link to be added)
Airport Regulations (AR) and Airport Information (AI) 
  • The work at the airport is governed by many laws and regulations in various areas. To a large extent, the flight safety work is governed by no. 139/2014 and broken down into detailed requirements in AMC and guidance documents in GM.
  • Sometimes the airport has to adapt these rules to local rules that are more detailed. The airport does this in the Airport Regulations (AR). Your manager has a responsibility to make sure that you know the rules that apply to your particular work at the airport, but you also have a responsibility to familiarize yourself with what the rules mean. If you sign up as a subscriber, you will be notified when rule changes are about to take place.
  • While AR is rules that you must follow, Airport Information (AI) is information that is valid for a certain period of time and is good for you to know. For example, important changes to AR are first announced in AI.
  • To subscribe to AR and AI, fill out the form (link to be entered)
Security and Safety training
  • A badge is an authorization document that shows that you are employed by any company that conducts business at the airport.
  • To receive a badge, you must complete the web-based safety and security training, which is a basic training in aviation security and aviation safety.
  • In order for you to pass, it is important that you go through the entire training and answer all questions correctly in both exams. 
Driving training
  • An airport is a complex environment where several different types of vehicles must coexist with aircraft in a small area. Snow and ice must be cleared, bags must be transported to and from the aircraft, the aircraft must also be inspected by technicians, loaded with food, refuelled and so on. Often it is urgent, and then it is important that everyone sticks to the rules that apply to avoid accidents and incidents.
  • The Road Traffic Ordinance applies as a basis, but it has been supplemented with the airport's local regulations to ensure that operations can function safely. Driving permit holders must be familiar with these rules and where to find them, as well as have local knowledge of the airside traffic area at Stockholm Arlanda Airport.
  • To obtain a driving permit, you must complete basic training and take a written test with a passing result. Employers/clients can then order a driving permit, which can be picked up at Arlanda Service Center after a few days. The driving permit has a validity period of 24 months.
  • When renewing a driving permit, refresher training must be carried out. The training is available both as a teacher-led or web-based training, read more about driving licence permit information. All types of motor vehicles require that you have a driving permit.
  • In order for you to be allowed to drive special vehicles such as de-icing, refuelling  or towing vehicles, you must have a certificate of competence for this. Only use the vehicles for which you have a certificate of competence.
Radio Communication Training 
  • In order for you to be able to drive in the manoeuvring area, you must complete radio communication training in addition to the driving permit training.
  • The training is valid for 24 months, after which you must complete a refresher course.
Traffic 
  • At an airport, you as a road user are exposed to special demands and challenges, because the traffic situation is different inside the gates.
  • The rules that apply at the airport are mainly based on the Road Traffic Regulation and rules in Commission (EU) Regulation No. 139/2014, but with some local adaptations that can be found in the Airport Regulations
  • Information about changes – temporary or permanent, road diversions and other things that may affect daily operations – can be found in Airport Information. Your employer/client must give you access to the information, but it is your own responsibility to stay informed and updated on current traffic rules.
Risks 
  • A risk is an event that can lead to a probable or a possible development towards an injury, loss or other negative impact caused by external or internal weaknesses, which can be minimized by preventive measures.
  • In all operations, there are risks that are managed in a way that strives to minimize or completely reduce them. At the airport, the emphasis is on flight safety, where various steps lead us forward in the work of maintaining a high level of flight safety. Everyone can contribute to this work by being aware of how the process works and what is required of your particular effort.
  • Completely reducing a risk may in some cases be impossible or involve such a high cost that the business cannot be conducted. This means that we use a system to ensure that flight safety is kept at a high level with acceptable and calculated risks.
  • The authorities' rules state that in our Safety Management System (SMS) we must manage the risks in a practical way and to a level that is in line with what society and the authorities have decided. Risk Management is the central part of SMS and the function that practically handles the work. In short, the work is about identifying, evaluating, avoiding or reducing risks and also accepting specific risks.