PRM
The training is for those who work at one of Swedavia's airports and for those who are an external partner at one of Swedavia's airports. The training takes about 15 minutes to go through and we recommend that you use a computer.
To get started, log in to the competence terminal and search for the training in the training catalogue.
Since 26 July 2008, an EU regulation on persons with reduced mobility, PRM (Persons with Reduced Mobility), has been in force.
EU regulation PRM-regulation (EC) 1107/2006
The regulation lays down rules for the protection of assistance for persons with disabilities and persons with reduced mobility in connection with air travel, both to protect them from discrimination and to ensure that they receive assistance.
A person whose mobility is reduced when using transport because of any physical disability, mental disability or mental disability, or because of any other disability or age, and whose situation requires appropriate attention and adaptation to his or her particular needs.
Assistance to the disabled lies with the airport. In order for the wheelchair user to be able to sit in his or her own wheelchair for as long as possible (except for electric wheelchairs), Swedavia's staff also take care of the handling of the wheelchair from the aircraft door to the apron and vice versa upon arrival.
Information about PRM can be found on swedavia.se and arlanda.se.
Since 26 July 2008, the following applies:
- The airport is responsible for the assistance.
- Service has been extended to pick-up points and drop-off points.
- Higher quality standards have been introduced, which also increases the requirements for documentation.
- The cost of assistance service is distributed among all passengers and is included in the passenger fee. The passenger charge was not increased due to the EU regulation.
- Requirements for transparent accounting.
Forwarding of information
- All airlines flying to and from Stockholm Arlanda must forward information about booked PRM to the airport no later than 36 hours before departure via the Passengers Assistance List (PAL).
- Any cancellations, rebookings, etc., are sent via the Change Assistance List (CAL).
- Passengers Services Message (PSM) must be sent on every departure. This information should be sent to the airport's sita address: ARNDCXH via telex. If you are unable to send via telex, you can send an email to arndcxh@swedavia.se. The email must be sent in the same standard and format as PAL.
Some prerequisites for satisfactory delivery of assistance services
Overall, the regulation means that people with reduced mobility will have increased rights and increased assistance. In order for the assistance, which includes the right to information at the airport, to be carried out in the best possible way, it is important that the person who needs assistance places the order 48 hours before departure and arrives at the check-in time agreed in writing in advance. If no time has been set, they should arrive no later than one hour before the specified departure time.
It is also important that the person arrives at a pick-up point at the time agreed in writing in advance. If no time is set, they should arrive no later than two hours before the specified departure time.
Quality standard for people with reduced mobility
Pre-booked assistance, departure
- 80% of travelers should wait no longer than 10 minutes for assistance
- 90% should wait no longer than 20 minutes
- 100% should wait no longer than 30 minutes
Unannounced assistance, departure
- 80% of travelers should wait no longer than 25 minutes
- 90% should wait no longer than 35 minutes
- 100% should wait no longer than 45 minutes
Pre-booked assistance, arrival
- 80% should not have to wait longer than 5 minutes
- 90% should not have to wait longer than 10 minutes
- 100% should not have to wait longer than 20 minutes
Unannounced assistance, arrival
- 80% should not have to wait longer than 25 minutes
- 90% should not have to wait longer than 35 minutes
- 100% should not have to wait longer than 45 minutes