Airport Care Team

At the airport, there has been a lack of practical and emotional support on some occasions based on compassionate treatment.

The airport has put together a group consisting of VIP-trained staff at Passenger Service with knowledge of meeting people in crisis. We call the group ACT – Airport Care Team.

It is about being available, listening and reassuring passengers or staff in difficult situations. For example, ACT allows for separate flows, separate rooms or practical help.

Purpose

Meet people in shock. Be helpful with practical questions and emotional support.
In connection with an event in another location, be able to meet people who arrive.
In connection with a decision to be given in some way.
Deaths at the airport.

Demarcation

Everything is based on voluntariness.
There is no guarantee that the group is staffed.
Thus cannot be included in each company's emergency plans.
The handling companies are responsible for passengers on board.

Implemented

The need is requested to OPC, which coordinates resources for ACT.

For further information

Malin Levin, Group Manager Passenger Service

malin.levin@swedavia.se, tel.0766-45 68 72