Swedavia ​Press Officer on call, tel. 010-109 01 00 (24H)

The telephone number above is for media seeking contact with Swedavia, but is also the contact number for communication issues for the airport in the event of a major incident.

In order to always be reachable, the number is connected to a call center service . You describe your case and give your contact details. The correct contact person will call you.

Swedavia's on-call communications manager (JK) is responsible for coordinating the airport's information. JK or his deputy is part of Swedavia's crisis management organization, which manages the crisis management work at the airport in the event of a major event. They collaborate and coordinate work with, among other things, the airline concerned, the rescue service and the police.

A rough distribution of responsibilities among those involved when information is to be communicated is:

• Swedavia Arlanda
  The current course of events, the impact of the event on the airport, the type of aircraft, the number of people on board, the destination as well as the planned and planned actions.
• Police
  Current events, police operations, possibly injured, dead or lost persons and their identity, traffic control and barriers.
• Rescue Service Management 
  Current events, the rescue operation, possibly the distressed and injured, place where the rescued are brought, etc.
• Medical/health care management within the county council
  The medical units' total effort, number of injured, type of injuries, treatment options, ambulance and other transportation resources and the situation in hospitals.
• Airline concerned
  Current events, aircraft type, number of people on board, destination, airline-specific routines, training, technical issues, causes and further management.